Mercedes Benz - Specialist Retail Operations

  
Specialist Retail Operations
 
Job-ad-number:
MER0000IMM
Field of activity:
Others
Department: 
Customer Services MBC Marketing & Parts Sales
 
To location: Centurion, Mercedes-Benz South Africa
 
Contact
Andiswa Ntshinka
Email: andiswa.ntshinka@daimler.com  
(Personal)

 
​
Tasks
Specialist Retail Operations
 
Objectives of the Position:
Mercedes-Benz South Africa is looking for a Specialist Retail Operations.
 
The incumbent will be responsible for the following: 
- To ensure that the relevant Marketing Communication strategies are in place/implemented to support After-Sales retention, penetration and Over the Counter performance measures at dealer level thus ensuring revenue targets are met.
- To optimise and monitor service marketing initiatives via the Brand Marketing team to support retention and penetration measures.
- Continuous improvement on processes and opportunities within Passenger Car sector are to be explored in compliance to the Company's Integrity Code & to inform superior about deviations.
 

Main Tasks:
After-Sales Communication Strategy:
For all service and parts/product and Over the Counter and workshop/retention campaigns. In conjunction with the extended marketing communications team (including agencies), develop local content, campaign positioning and integrated through the line campaign strategies, that support international strategies or local strategies as defined by the Parts Product and Pricing Specialists. Also ensuring that they are within stipulated budget and timeline requirements.
 
After-Sales Retail Advertising & Communication:
Ensure that the extended Marketing team and agencies are fully equipped with relevant information/content for them to efficiently execute retail campaigns to support After-Sales initiatives, within budgets and agreed timelines. Provide the dealer network with guidance to prepare their retail marketing initiatives.
 
After-Sales Events:
Plan and co-ordinate all After-Sales events including divisional events in conjunction with the events team and appointed agency, to ensure that the events are executed in accordance to the Mercedes-Benz brand identity and values while ensuring that the allocated budget is well managed.
 
Budget Monitoring and Reports:
Keep track of the After-Sales Marketing budget and provide feedback on a monthly basis and recommendations on how to maximise the allocated budget. Compile detailed, precise and concise monthly reports with recommendations on the retention programmes Systematic Service Marketing and Service Package Pricing System.
 
Market Insights and Continuous improvement:
Ensure that the After-Sales Sales and Marketing team is kept up to date with trends, competitor and market activity and utilise this information to improve on the After-Sales brand and retail strategies.
 
Self-development:
Taking personal responsibility for learning and development through a process of assessment, reflection and actioning. This can include both on and/or off the job training. This also includes the sharing of learnings with team.
 

 
Specific Knowledge: 
- After-Sales operations and processes
- Analytical skills
- Negotiation skills (advanced)
- Project management
 
Critical Knowledge:
- Company policies and procedures and dealer standards
- Impact of quality versus warranty system
- Implementation of local Campaigns process
- Diagnostic expertise
- Product technical knowledge
- Fundamentals of warranty systems
 
Skills
- Conflict Management
- Analytical Skills
- Decisiveness
- Problem Solving
- Verbal communication
- Report writing
- Time management
- Computer Literacy
 
Attributes:
- Attention to detail
- Conceptual Thinking
- Customer/ Service Orientation
- Initiative
- Perseverance/ Tenacity
- Company values
- Emotional Intelligence
- Diversity Intelligence
 
Experience: 
A minimum of 3-5 years’ experience in relevant field/Technical environment
 

 
Mercedes-Benz South Africa is proud to be an equal opportunity employer.  All qualified applicants will be considered, however the following will apply:
Foreign nationals must qualify for a work visa/permit as per the provisions of the Immigration Act 13, 2002.
Division’s Employment Equity Plan in terms of the Employment Equity Act, No 58, 1998.
Code of good practice on the employment of people with disabilities.
Only applications submitted online www.daimler.com/career will be considered. Applications sent by email WILL NOT be considered. Email address provided for query purposes only.
 
IMPORTANT: For an optimal selection process, please attach all relevant documents. 
 
If you are hardworking, passionate with excellent skills, who wants to work for one of South Africa’s certified Top Employers, please apply on or before 04 January 2019.
 
Qualifications
- Marketing  related degree or diploma
- M+3 or relevant qualification
 
 

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